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Hafla

Cancellation policy

Last updated: Sunday, 1 November 2026

This is a template. Have it reviewed by an Israeli lawyer before launch.

Cancelling a purchase

Under the Israeli Consumer Protection Law, you may cancel a ticket purchase within 14 days of purchase, provided the cancellation is made at least 7 business days before the event. A cancellation fee of up to 5% of the price or ₪100, whichever is lower, may apply.

Event cancelled or postponed

If an event is cancelled, you will receive a full refund, including service fees. If it is postponed, your ticket remains valid for the new date, or you may request a refund.

How to request

Open your order and press “Request a refund”. Once approved, the ticket price is returned to the original payment method within 14 days. Within the cancellation period above, only the cancellation fee is kept. After it, the service fee is not refundable unless the event is cancelled.